Coverage across Aberdeenshire can be patchy, so it’s not always obvious whether your phone or the network is at fault. If others on the same network have signal where you don’t, or Wi-Fi and Bluetooth are misbehaving too, the problem is probably inside your device rather than in the mast down the road.
Antennas, SIM trays, wireless chips and the hair-thin leads connecting them can all fail. Bring the handset, tablet or laptop to Unit W7 and our technicians will trace the fault.
Before visiting, try three quick tests: restart the handset, toggle aeroplane mode, and put your SIM into someone else’s phone. If the problem stays with your own handset, it’s time to look inside. A smartphone carries several antennas at its edges, coaxial leads running to the board, a SIM reader and dedicated radio chips. A drop on the cobbles or a soaking in the rain can upset any of them. We check each one in sequence and only replace what’s actually failed.
Changed provider recently? The phone may simply still be tied to your old network. A quick check tells us whether unlocking is the answer rather than a repair.
An iPad that loses the Wi-Fi in the spare room, a Galaxy Tab that can’t see the network at all, or a cellular model with no mobile data on the train to Dundee: these usually come down to an antenna, a wireless chip or settings. We test and repair tablets of all the main brands.
A useful clue: if your phone and laptop are happy on the same Wi-Fi but the tablet isn’t, the tablet is the problem. We’ll confirm it on our own network before recommending anything.
When a laptop keeps losing Wi-Fi, the cause is often hidden in the lid: antenna leads run up through the hinge and can fray with years of opening and closing. Out-of-date drivers and a loose wireless card are other common culprits on MacBooks and Windows laptops, and we check them all.
Swapping a failed wireless card or re-routing a damaged lead is usually a modest job compared with buying a new machine. We’ll show you the cause, quote the work and test the connection at the counter afterwards.
One bar where everyone else has four? A cracked antenna strip or unseated lead inside the frame is often responsible, and both are repairable.
When the phone can’t see its SIM, the tray pins may be bent or dirty. We clean or replace the reader, then test calls and data.
Network keeps vanishing from the list? We test the tablet’s wireless hardware and settings to find out why.
Apple Pencil or keyboard refusing to connect? It’s often a setting, sometimes an antenna, and we’ll tell you which.
Signal bars full but pages won’t load, or the network disappears entirely? Cards, leads and drivers checked one by one.
Mouse, headset or speaker won’t pair with the laptop? We investigate both the Bluetooth module and its software.
Keeping You Connected
You’ve restarted, reset the network settings and spoken to your provider, and it still won’t connect. That’s when it helps to have someone open the device. Our repair technicians test the antennas, SIM readers and wireless chips directly, rather than guessing from the outside.
Can’t tell if it’s the handset or the network? Pop in. Ten minutes at the counter with a test SIM usually settles the question.
FAQ
Swap SIMs with a friend on the same network. If your SIM works in their phone but not yours, your handset needs a look at our counter.
A bent tray, dirty contacts or a faulty reader are common causes. Bring it in and we'll test it.
Usually. It may be settings, an antenna lead or the wireless chip; we'll find out which.
Often not. Many fixes are drivers or a loose card; a replacement card is also fairly affordable, and you'll get a price first.
Yes, on phones, tablets and laptops, covering both the hardware and the software side, and we'll explain the fix before starting.
FoneTech Aberdeen repairs phones, tablets, laptops, smartwatches and games consoles from Unit W7 in the St Nicholas Centre, just off Union Street. Students, offshore crews, families and city-centre workers all bring us their gadgets. Show us what’s broken and you’ll get a frank opinion and a fixed price before a single screw is turned.
Find Us
© 2026 | All rights reserved | FoneTech Aberdeen
